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Clarity

Sasa Antic

Serbia

- Senior IT Service Management Leader & ITIL Master with 25+ years in IT and 10+ years in executive, consulting, and training roles.
- Proven in transforming IT organizations across public sector and enterprise environments.
- Unique combination of ITSM execution, strategy and advisory, backed by hands-on technical depth and 100+ trainings delivered.

$1.67/min

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Digital Strategy Consulting IT Service Management ITIL IT Service Delivery ITIL Certified

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ITIL 4/3: Process and Practice, KPIs, Assessment and Improvement

• Authored assessments / gap analyses and plans for IT improvements
• Designed and implemented ITSM practices & processes - e.g. Incident Mg, Service Request Mg, Service Desk, Change, IT Asset Mg, Service Level Mg, Service Catalogue
Mg, Portfolio Mg, Financial Mg. for ITSM, Strategy Management...
• Developed ITSM artifacts: including service catalogs, global and specific SLAs, prioritization and escalation schemes, templates, workflows, role descriptions, manuals,
process documentation

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Member since March 2026