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Clarity

Sarah Holian

London

20 years working in VIP and HNW Customer Experience, Service and Sales operations for Business Aviation, VIP travel organisations and start ups. Experienced in SaaS start ups in this space applying high end customer service and operations management strategies to complement technology applications.

$1.00/min

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Customer Service Travel SaaS Operations Customer Experience Customer Relations Operations Management Sales Operations Start-up Operations

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Customer Service Operations Management

I have built and led multiple teams creating and delivering high end customer service and customer account management to HNWI and UHNW through both traditional f2f service delivery and via SaaS. I can provide advice on efficient operations management to enhance service provision and minimise room for error and service failure, communications content and strategy, dispute/complaint management and escalation and using technology to improve service delivery.

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Member since October 2020