Loading...
Answers
MenuHow should you market your contact center to find the right kind of partners?
Looking for better opportunities for Contact Center
Answers
I would first start by identifying who your perfect or ideal partners are. From there, begin thinking about who in your local market might fit that profile. The path becomes more apparent when you have a crystal clear view of who you want to do business with.
I am not sure what your real question is but I assume you want to set up a contact center that provides contact center services to other companies who do not have a contact center themselves, right?
That means that you offer an off site contact center service. Is your going to be cloud based? You will have to integrate with the websites of your customers, so you need expertise on how to do that. You will most likely outsource the hosting of your infrastructure, and since you can only be reliable to your customers when you are always up, find a reliable hosting company.
The first advice is therefore to get your infrastructure, your IT sorted so you will be offering new customers an easy way to integrate your contact center in their online presence. Collaborate with an expert in this field.
Once your infrastructure flies, you can focus on developing some applications that your clients will like:
1. email response management. Can you analyze inquiries and redirect them straight to the right department of your client's organization?
2. knowledge management. Are you making sure that you know everything about what your clients offer their customers, so you always come across knowledgable?
3. how are you catering for the hearing impaired?
4. can you adapt to new ways of communicating? in-site web chat is becoming very popular, for instance.
5. on behalf of your customers, can you support their social media channels?
I think you can add a couple points to the list above.
Work on those, think about them, and decide where you want to focus. Then, develop a proposition to the benefit of your new customers. Think of it as growing their business; they will be able to connect with your story easily.
And when your first customers come in, using you as their contact center, start offering analytics of all the calls, messages and requests, drill down to the very details, learn from it and keep improving your service!
If this has raised your interest, let's continue on the phone. Prepare your questions, and a ten-minute call will give you a lot of insights and direction. I am looking forward to it, thank you!
Rogier.
Related Questions
-
Where can I find programmers willing to join a growing mobile start up for equity only?
You won't find anyone worth adding to your team willing to work for equity only, no matter how compelling your product and business is. The realities of the talent market for mobile developers anywhere is such that a developer would be foolish to work only for equity unless they are a cofounder and have double digit equity. Happy to talk about hiring and alternatives to full-time hires.TW
-
My startup just failed. What could I start to "immediately" generate $1,000/mo?
The quickest path to cash is almost always consulting. Be very specific about what it is you can offer. Don't just offer "business consulting". Find a niche and serve it. Reach out to your network, including friends and family and ask if they need or know of anyone who might want to hear about what your consulting has to offer. That will be way faster than trying to go at it from scratch or cold calling. If you call 100 people in your network this week, you will have a consulting gig within 3 weeks. Good luck, and let me know if you'd like advice on entering a digital marketing/lead generation consulting niche. I've grown from zero to $8,000 of monthly recurring payments in the last 40 days! DaveDR
-
How to promote a paid iOS app to increase downloads ?
Your best bet to get traction quickly in USA is to advertise on mobile ad networks. You may need to advertise on CPM/CPC basis instead of CPI if you have a paid app so make sure you understand your user lifetime value and watch conversion rates closely so you don't overspend. That said, depending on what your niche/vertical is, there are many other ways to market non-gaming apps.SR
-
How do you get your first customers for a consulting business?
Back when I started LinkedIn wasn't as huge as it is now. I wish it was. I didn't have a large network and those networking sessions NEVER brought me any clients. I used to go to all sorts of them hoping to get clients. There were a couple of nibbles here and there, but never anything serious. The only thing that helped was reaching out DIRECTLY to people in my target market. That meant cold calls and cold emails. I'd sell myself while thinking about their needs. Once I got a few bites I'd build good rapport by keeping in touch, asking questions, repeating back what they were saying so that they knew I was on the same page and kept my promises. If I said I'd call them back next Tuesday at 2:15 I'd do so. Eventually I built trust with them without having a network, or an insane amount of experience. Oh and the most important thing about consulting is to LISTEN. When those first clients notice that you're truly listening and you're not selling the cookie cutter solutions everyone else is trying to sell them that's when you got them hooked. You start to understand their problems, fears, and see through their eyes and not just yours. A network will help, but in the beginning just good 'ol salesmanship will get the ball rolling.JC
-
What would be a good answer for describing the size of your company to a potential prospect who might consider you too small to service their account?
What an awesome question! Businesses are running into this issue more frequently that ever, good news is, it can be done. Having worked on projects with oDesk, Fox Television and Wikipedia and having a very very small staff, it's certainly possible. Here's how I say it in our pitches to larger organizations: "Tractive West provides tailored video production services to organizations of all sizes. We have developed a distributed workflow using the latest digital tools. We leverage our small creative and management team with a world wide network of creative professionals, that means we can rapidly scale to meet the demands of any project while keeping our infrastructure and overhead lightweight and sustainable." Cheers and best of luck.SM
the startups.com platform
Copyright © 2025 Startups.com. All rights reserved.