I have a Standard Operating Procedure but with the client interaction component it requires empathy and time with the client (remote). Not just mechanical Turk.
Hire a part time highly experienced PM who can be ramped up and taking on client projects and interactions in a few days?
Or... hire a mid grade PM and ramp them in 30 days?
Outsource project management? How do you even do that?
What is your product? Who are you trying to reach? What is keeping you personally from filling this role until you can create a better system or bring on a PM?
Hey There! It sounds like you just need a detail oriented, structured, and dedicated person to help you, more than a dedicated PM. There are plenty of contract PMs, Account Managers, etc. looking for the type of work you described. Doing this remotely shouldn't be an issue as long you have an online interface to connect with the PM daily, weekly, or whatever interval works to make sure your objectives are aligned. Something like Wrike would be good for you as the contract PM/Account Manager can log their hours for each client and you both will have visibility as to what each person is doing on each project. Wrike integrates with Microsoft Project and other systems, so it can scale up or down in functionality depending on what you or your client needs. If you have any more questions on Lean Project Management/Contract Project Management, I'd be happy to help! I work in contract product development so the client interface and workflow is very similar.
One option that could be worth looking into is using a tool like FunctionFox to help reduce/streamline some of your internal processes so you have more time to interact with your clients yourself...maybe not quiet the same as actually hiring a PM but definitely a budget option. If you'd be interested in learning more give me a shout or check us out at functionfox.com