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JL
Products like ZenDesk have a whole system built around help centers and tickets.
Discourse and Disqus offer forum-like discussions.
WordPress has several forum plugins.
And that's just what I can think of off the top of my head. My assumption would be that a deeper search on Google will come up with a metric fuckton of options. This is a huge challenge, so I imagine there are tons of companies trying to fill that space.
Good luck!
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