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UX/UI Design: What are the best UX practices for integrating a website with a call center?
SD
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Sanket Deora, Premium Design and Development answered:

Simple, first understand the user need and their day to day activity/task and mental model. This will guarantee you best ROI.

Check following links theses will help you to understand best UX practices:
http://iwebsun.com/user-drive/
http://iwebsun.com/ux-roi-user-experience-return-on-investment/

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