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MenuHourly? or Set Prices for projects/programs? What are the best practices for creative agencies pricing models?
What are some considerations and feedback for setting prices in an industry that is constantly changing processes and clients have a lot of feedback in the development process of a web-site or marketing campaign, what works vs. what doesn't work? Should you go fix with set scope? or just go hourly with high-level estimates?
Answers
Bill for the project and set clear expectations of the number of revisions, etc. Extra changes are charged at a pre-determined rate (hourly, per change, etc).
The idea is to keep the objective of the project in the forefront. Rather than "designing a website", you are improving the website the meet the goal of the client (perhaps to improve their conversion rate, for example).
It gets very muddy when a client who doesn't know what they want starts getting involved in the design; "what if we change this from black to blue? Can we add a little more space between these lines? I like that picture, but can it have more pop?"
These types of changes dilute the primary reason the client chose you -- for your design abilities. That is a main reason you charge for the project: a website that (we can all assume it will be fully functional, attractive, and in line with best industry practices) meets their goal of conversion.
If you have done your due diligence, you will produce something that captures the "voice" of the client brand and the back and forth design changes will be avoided (in truth, they don't add or take away from the primary function or objective).
This approach *only* works with clear communication and expectations upfront. Have wireframes approved early. Have mock-ups/colors/photos/text approved early. Explain that, once approved, any changes fall outside the scope and will be charged at XYZ rate.
We don't go to auto manufacturers and ask that they change the size of the radio dial nobs or change the pitch of the seats. We are buying a product.
Custom work can be spec'd out accordingly, with the appropriate price figure.
Clients should not expect budget prices and unlimited revisions.
Let me know if you have other questions -- happy to help.
Hourly billing incentivizes slow delivery and overcharges. Knowing this, people like me are very reluctant to hire someone who bills hourly.
Customers have more security when the scope of the project, its timeline, and budget are outlined clearly in advance. Doing this also protects the contractor from those dreaded never-ending jobs.
This is one of those classic "it depends" questions. There are a lot of variables. I would suggest it's best to look at it through the lens of your billing and cash flow. Happy to discuss. I work extensively in this space.
Related Questions
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Does odd pricing turn you off (e.g., $29 vs $30)?
For me personally, no. However, what you really need is a larger data set. Gumroad just did a post on prices ending in "9": http://blog.gumroad.com/post/64417917582/a-penny-saved-psychological-pricing 37signals started with prices that ended in 9: http://37signals.com/svn/posts/1287-ask-37signals-how-did-you-come-up-with-pricing-for-your-products ... but they later did research and found it didn't matter (for them). The answer for YOU will likely be to test these things for yourself on your SaaS app.JJ
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Pricing strategy question: How do you determine whether to offer subscription pricing, transaction pricing or both?
As someone who has worked in pricing for almost 30 years, I know that one of the biggest myths of pricing is that you should only offer one pricing model. Offer two - both subscription & transactional. Customers will self-select &/or the market will segment, and you will quickly find out what is their preferred pricing model. As an aside, another pricing myth is that you can low-ball your pricing and raise prices later. Its successful in ~10% of attempts. By default, the choice of pricing models also states the obvious. Its not about what you want. Its about what the customer wants. And yes, you should have three choices. One choice gives you a 50:50 chance of closing the sale. Two choices forces the customer to make a price-based decision. Three choices, and the customer says "which one do I buy?" not "do I buy from this outfit?" and secondly they are forced to make a value-based decision. Also think about creating a decoy product, and on the pricing page on your website, lay the packages out dearest on the left, cheapest on the right. Happy to chat further about any of the above...or more!JM
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If you were to launch a new web design agency, what business/pricing model would you use?
I'm glad you described your market a bit. I have not seen a retainer model work in this space, but that's not saying you can't succeed with it. YOU are the expert, so I would not leave it to clients to choose what they want. If you do, you'll get clients who say, "Yeah, I hired them to make me a page; it looked nice but didn't work"--and who is responsible for that? I have seen both arguments when it comes to the question of displaying pricing. I think you should show it. That's a qualifier for visitors, and you do not want to waste your time and energy on people who cannot afford your help. So my recommendation is to list your services with pricing, but make sure you have a lead capture system to pre-qualify. Then talk live to fully qualify and give your expert recommendations. I kind of like #4, but there is so little opportunity cost in you being able to offer all the other kinds of content...I would only take this approach if you are committed, really want to specialize, and get known for these kinds of pages.JK
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As a digital agency (design, development, marketing), what details do you include in a quote/proposal?
I've worked in digital marketing since 1997, led business operations at two digital marketing agencies, and advise digital agency owners on improving the business side of their agencies. Agencies tend to use some version of the standard consulting phases: Discovery, Analysis, Recommendations, and Implementation. Some agencies like to give them cutesy, proprietary-sounding names. In my experience, I'm not sure that really fools anyone. You also want to convey that you understand their problem. When I evaluate proposals by agencies, the biggest problem is talking about the agency and not the client. Focus on how they'll benefit (including likely metrics and potential results), not what you'll do. Milestones and deliverables will depend on the nature of the project. If it's implementation work, you might list typical deliverables (e.g., landing pages, nurture campaigns, or eBooks). If it's strategy work, your deliverables will be the research, analysis, and meetings you do to make recommendations. Beware of getting too specific about granular deliverables -- you don't want to prescribe a solution before you [get paid to] diagnose the problem. Which leads to your second point -- don't give them the plan/strategy you have in mind until they pay for your help. Don't treat your strategy advice like the free coathangers at the drycleaner (so value-less that they're thrown in with your cleaned shirt). Many prospects won't like this. I think you should refuse to do business with them. When agencies deliver spec work (a la 1960s ad agency pitches from "Mad Men"), they're making it harder for everyone else (and themselves), by showing prospects and clients that strategy has so little value, you're willing to give it away. What can you do instead? Position yourself as an expert as solving their problems in their industry niche. (If you call yourself a "full service agency," you're already doing it wrong.) People hire specialists. If you need heart surgery, would you hire the surgeon who does general heart surgery or who's done your specific procedure 500 times? I know I'd pick the specialist-specialist! Instead of sharing specific recommendations, use case studies of how you've solved similar problems for similar clients before. And if you don't have similar clients yet, use the closest analogy you can. You've got to start somewhere. And it's a reminder about doing the same type of work over and over again, rather than jumping around to a million types of projects. Ultimately, don't over-invest in the proposal process. Once it becomes clear someone isn't a good match, gracefully bow out and invest your energies in working with clients who value your expertise by paying for it. Good luck on your proposals! I'm glad to do a call to answer any followup questions.KS
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How can I find clients that pay $50-100/h for web/mobile development, while even with huge experience I always get $10-15/h?
The first thing you need to do is believe you can get those kinds of rates. You question is littered with reasons why you can't - but the first question you need to ask is "Is there anyone doing development living in Brazil getting paid $100+/hour for their work" - the answer is YES. So, the better question to ask is "What are they doing different then me to get those rates?" I know I've paid for remote developers + designers at the $100/hour range, and the thing that justified it was. 1) I had a budget and have paid that kind of rate in the past 2) They're past work, portfolio, online profile, and all interactions with them world spectacular 3) They had passion for their work, almost like craftman. 4) I felt I could trust that they could over deliver on my expectations 5) They were focused on doing one thing great (ex: Mobile Design, iOS Dev, Ruby Dev) - they didn't do it all. 6) Someone I trusted vouched for them. You don't need all of them, maybe 2-3, but those are some of the things that come to mind.DM
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