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MenuHourly? or Set Prices for projects/programs? What are the best practices for creative agencies pricing models?
What are some considerations and feedback for setting prices in an industry that is constantly changing processes and clients have a lot of feedback in the development process of a web-site or marketing campaign, what works vs. what doesn't work? Should you go fix with set scope? or just go hourly with high-level estimates?
Answers
Bill for the project and set clear expectations of the number of revisions, etc. Extra changes are charged at a pre-determined rate (hourly, per change, etc).
The idea is to keep the objective of the project in the forefront. Rather than "designing a website", you are improving the website the meet the goal of the client (perhaps to improve their conversion rate, for example).
It gets very muddy when a client who doesn't know what they want starts getting involved in the design; "what if we change this from black to blue? Can we add a little more space between these lines? I like that picture, but can it have more pop?"
These types of changes dilute the primary reason the client chose you -- for your design abilities. That is a main reason you charge for the project: a website that (we can all assume it will be fully functional, attractive, and in line with best industry practices) meets their goal of conversion.
If you have done your due diligence, you will produce something that captures the "voice" of the client brand and the back and forth design changes will be avoided (in truth, they don't add or take away from the primary function or objective).
This approach *only* works with clear communication and expectations upfront. Have wireframes approved early. Have mock-ups/colors/photos/text approved early. Explain that, once approved, any changes fall outside the scope and will be charged at XYZ rate.
We don't go to auto manufacturers and ask that they change the size of the radio dial nobs or change the pitch of the seats. We are buying a product.
Custom work can be spec'd out accordingly, with the appropriate price figure.
Clients should not expect budget prices and unlimited revisions.
Let me know if you have other questions -- happy to help.
Hourly billing incentivizes slow delivery and overcharges. Knowing this, people like me are very reluctant to hire someone who bills hourly.
Customers have more security when the scope of the project, its timeline, and budget are outlined clearly in advance. Doing this also protects the contractor from those dreaded never-ending jobs.
This is one of those classic "it depends" questions. There are a lot of variables. I would suggest it's best to look at it through the lens of your billing and cash flow. Happy to discuss. I work extensively in this space.
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As an Agency that currently works on Elance where price/timeframe are the primary criteria buyers seem to be shopping with, how can I get ahead?
Remember when you start a business or are an established business you have to decide who is your perfect customer, since not all potential customers are equal, and not all potential customers are profitable. It is likely that the type of customer who is purely price orientated like those on Elance etc. may not be profitable to your overall business success as it is very unlikely they will pay you more in the future. You would be better focusing your marketing attempts on finding customers who do appraciate your work and understand the added value your agency has to offer, than chasing jobs, by people that only value you and your business by lowest price, which is a business model that can only lead to failure.CM
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As a digital agency (design, development, marketing), what details do you include in a quote/proposal?
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As a web/mobile design/development/marketing agency, how can I differentiate myself from the countless competition?
In order to even attempt to answer your question and a person would need a deep understanding of your business, the services/products offered, your business model, and maybe most importantly your market. And in my opinion discovering a powerful and effective USP can be one of the most valuable assets a business can have... No offense intended - But hoping to get the answer from people who don't have the required relevant information AND getting it for free is a bit of a stretch. I'd highly recommend you find an expert here on Clarity (there are several that are more than qualified) and invest some money and time working with them to help you with this. That call could be the best investment you make this year. Best of luck!DB
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Does odd pricing turn you off (e.g., $29 vs $30)?
For me personally, no. However, what you really need is a larger data set. Gumroad just did a post on prices ending in "9": http://blog.gumroad.com/post/64417917582/a-penny-saved-psychological-pricing 37signals started with prices that ended in 9: http://37signals.com/svn/posts/1287-ask-37signals-how-did-you-come-up-with-pricing-for-your-products ... but they later did research and found it didn't matter (for them). The answer for YOU will likely be to test these things for yourself on your SaaS app.JJ
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How can I find clients that pay $50-100/h for web/mobile development, while even with huge experience I always get $10-15/h?
The first thing you need to do is believe you can get those kinds of rates. You question is littered with reasons why you can't - but the first question you need to ask is "Is there anyone doing development living in Brazil getting paid $100+/hour for their work" - the answer is YES. So, the better question to ask is "What are they doing different then me to get those rates?" I know I've paid for remote developers + designers at the $100/hour range, and the thing that justified it was. 1) I had a budget and have paid that kind of rate in the past 2) They're past work, portfolio, online profile, and all interactions with them world spectacular 3) They had passion for their work, almost like craftman. 4) I felt I could trust that they could over deliver on my expectations 5) They were focused on doing one thing great (ex: Mobile Design, iOS Dev, Ruby Dev) - they didn't do it all. 6) Someone I trusted vouched for them. You don't need all of them, maybe 2-3, but those are some of the things that come to mind.DM
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