we are looking for a tech solution that will allow inbound and outbound calls. Can record every call. And provides great reporting and metrics. We will be calling every country in Latam and Spain so we would like a company that can support that.
Based on my 15+ years of experience in the Contact Centre technology space and given the requirements you have outlined for high volume inbound & outbound calling I would look at solutions from Avaya, Genesys or Cisco. there are others around but these have a history in Contact Centre
Each of these vendors offer premise based as well as cloud based options.
Let me know if you would like to have a call to discuss further.