what do i do if the call was unsuccessful?

I have a membership site with video training that companies use to train their salesforces. Having set up many paid and commission-based sales teams over the years, here are the main issues: > the less effort you put in at the beginning, the more turnover you're going to experience > if you don't have consistent training, the process, impression and market presence of your salespeople will be all over the place and give you a poor reputation > without a recorded (written, video) training program in place, your time as a manager and executive will be tied up by stupid questions repeatedly asked by different employees. May sound like a small thing, but this time adds up quickly. "When do we take breaks?" over and over again turns into a real annoyance and time waster. Leave your hiring, training and assessment sloppy results in sloppy market presence and execution.

Based on my 15+ years of experience in the Contact Centre technology space and given the requirements you have outlined for high volume inbound & outbound calling I would look at solutions from Avaya, Genesys or Cisco. there are others around but these have a history in Contact Centre Each of these vendors offer premise based as well as cloud based options. Let me know if you would like to have a call to discuss further. Ian Thebridge

This would really depend on your goal of the lead channel. If you want to deal with warm leads give http://inspirebeats.com a try. InspireBeats will help you find and build a list of targeted leads, do research on them, and warm them up for you through a personalized outreach. That way you have an additional channel of leads flowing in for your sales reps.

I definitely recommend plantronics. Check out their website and your can order them online. I remember using CS540 model. Its wireless, good battery life, reduced background noise and easy to hook up. Its expensive but you can get a cheaper options on their site. They are one of the leaders in this field.

I'm currently advising a client right on exactly that kind of customer service integration. Look into Live Ninja (https://liveninja.com/). It brings together the best of both worlds from web and a call center. Voice + Video + Instant connect without any special software, or a phone. You can have either one way, or two way video, and text chat too. Obviously, get nice uniforms for your call center guys if you haven't already.