I will be incorporating a subscription-based website service as a single-member LLC. I will use LegalZoom or the DIY method via local government websites in Washington.
The business will allows its customers (which are businesses) to log data, and retrieve at a later time. I want to protect myself and the business from lawsuits over data loss, in the event that something catastrophic happened to the service. It seems this would be a common concern for SaaS startups.
Can someone recommend a resource for drafting the appropriate language, or is this something that is less accessible in template form and requires legal consultation?
Start by reviewing everything your competitors do.
This is one area I would not cut-corners. If you are serious about this business then DIY is definitely not the way to go. It should not cost you a lot to get a Subscription Agreement drafted. You can always look at the contract of some of the successful SaaS companies, by asking one of your Sales friends, who might be working there but use that as a reference so when you work with your lawyer you know if your agreement is comprehensive.
I've heard great things about https://www.upcounsel.com - I haven't used them personally, but they went through the same startup incubator that I did (AngelPad in SF) and the other AngelPad firms that use them have recommended them highly.