Customer Recovery Specialist. Language, empathy and apology expert. Often times in business a small percentage of customers have a bad experience. I help turn the customer experience around and often create a customer for life. I will listen carefully to the situation and help formulate a plan. I can help create protocols and email templates for future solutions.
I have guided companies to help customers in the most escalated, upsetting, and sensitive situations. I've helped tech companies create solutions and policies for handling escalated customer service situations through phone, chat, and email.