Founder & CEO of a bootstrapped Apple-focused IT service provider. Scaled through multiple self-funded acquisitions. Business coach dedicated to helping companies grow and scale. Passionate about giving back. Check out my LinkedIn profile: https://linkedin.com/in/SamArseneau

Customer Experience and Success leader with 14+ years of experience building, scaling, and leading CX functions across fast-growing startups and complex service environments. Former Head of Customer Experience, with a track record of designing end-to-end customer journeys, operational frameworks, and teams from scratch. I’ve advised B2C and SaaS businesses on: Building scalable support teams Reducing churn through improved CX and onboarding Designing KPIs, workflows, and automation that actually drive outcomes Implementing and optimising platforms like Zendesk, Intercom, and AI tooling Alongside my leadership roles, I’ve consulted for startups looking to professionalise their CX strategy — whether that’s setting a foundation or cleaning up the chaos mid-scale. If you’re scaling fast and need clarity on what to build (and what to skip), I bring hands-on experience and a direct, strategic approach.

Founding Partner of AVH Technologies (avhtech.com) and Zendesk expert with 8+ years experience in implementing, optimizing, configuring, and integrating Zendesk. 5+ Years experience as a Business Systems Consultant assisting businesses to implement and integrate SaaS applications. 20+ Years experience managing various support teams ranging from customer service, technical support , and field service teams. 20+ Years experience working with various business software solutions. Affiliated partner and reseller of multiple SaaS applications like Formstack, Jobber, Zendesk, and more.

Zendesk Expert | Setup | Administration | Customizations Looking for someone who geeks out on Zendesk? I'm your guy!

Happy to answer your questions on Demand Generation, Marketing Automation, Social Media Ads, Value Stream Mapping, Project Management and Web Development. Part of my service offering are listed below: Facebook, Twitter, Instagram, LinkedIn Ads List Building Lead Qualification Social Media Management Mobile Text Marketing Campaigns Lead Generation Campaigns Search Engine Advertising Campaigns Automated Emails / Marketing Automation Funnel Building and Marketing Local Search Engine Marketing Desktop & Mobile Website Design Google (AdWords) Pay Per Click Campaigns Zendesk Customer Service Tool Setup MailChimp Setup Marketo Platform Setup Salesforce CRM configuration and management Live and On Demand Webinar Setup (On24, Cvent, AdobeConnect, GotoWebinar, Zoom)

Expert in delivering customer experience strategies that drive the growth of startup companies. Committed to supporting entrepreneurs in their efforts to revolutionize industries and bring about positive change.

With nine years of technical support & three years of management experience including multi-application ownership, system admin-level permissions, & system integrations - I strive to provide a team oriented, logical troubleshooting approach to all situations presented to me. My passion for improving the end user IT experience comes from many years in customer service-first work environments. A goal of mine is to provide a proactive approach to IT support, so that IT is aware of issues before end users even know they happen and reduce ticket volumes. Managing a level two support team has given me strong insight into not only what is best for the end user, but also what tools are needed to support them.

I have been in Customer Support over 15 years and have created QA, Email and Customer Support teams from the ground up. I have been in Quality Assurance for Customer Support (Emails, Inbound/Outbound, CRM) for over 6 years. After the company I worked for closed their call center, I came across Virtual Customer Support and Freelancing. I have been Freelancing for two years. Nordstroms- Administrator 2003-2009 -Reporting -Management -Scheduling -Customer Support Mobile Messenger 2009-2013 -Inbound/Outbound calls -Escalations/Attorney General/BBB -Team Management -Quality Assurance (Auditing, Coaching) -Email Team Organization w/Process and Procedures -New Hire Training -Reporting The Knee Pain Guru - 2013-2015 -Created/organized the Customer Service Department -Email Handling -Inbound/Outbound -Live Chat -Quality Assurance -Created/Improved Process and Procedures -Virtual Customer Support -Light Virtual Assistant work BookFresh 2013-2014 -Virtual Customer Support -QA Auditing -Email Handling -Outbound Elance-oDesk 2014-2015 -Virtual Customer Support -Inbound/Outbound -Live Chat -Email Handling -New Hire Training (Calls) -Quality Assurance (Emails/Chats/Calls) Dr Sara Gottfried 2014-2015 -Virtual Customer Support -Email Handling -Live Chat Dr Robert Anthony -Virtual Customer Support -Email Handling -Outbound Go Big Coach- Kristen Howe -Virtual Customer Support -Email Handling -Outbound

Latino Entrepreneur, Bilingual, and Customer Obsessed. Experience in Hospitality, Customer Service, and Human Resources. Expert in Zendesk setup.