Freelancing and Virtual Customer Support

Mimi Lacy

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I have been in Customer Support over 15 years and have created QA, Email and Customer Support teams from the ground up. I have been in Quality Assurance for Customer Support (Emails, Inbound/Outbound, CRM) for over 6 years. After the company I worked for closed their call center, I came across Virtual Customer Support and Freelancing. I have been Freelancing for two years. Nordstroms- Administrator 2003-2009 -Reporting -Management -Scheduling -Customer Support Mobile Messenger 2009-2013 -Inbound/Outbound calls -Escalations/Attorney General/BBB -Team Management -Quality Assurance (Auditing, Coaching) -Email Team Organization w/Process and Procedures -New Hire Training -Reporting The Knee Pain Guru - 2013-2015 -Created/organized the Customer Service Department -Email Handling -Inbound/Outbound -Live Chat -Quality Assurance -Created/Improved Process and Procedures -Virtual Customer Support -Light Virtual Assistant work BookFresh 2013-2014 -Virtual Customer Support -QA Auditing -Email Handling -Outbound Elance-oDesk 2014-2015 -Virtual Customer Support -Inbound/Outbound -Live Chat -Email Handling -New Hire Training (Calls) -Quality Assurance (Emails/Chats/Calls) Dr Sara Gottfried 2014-2015 -Virtual Customer Support -Email Handling -Live Chat Dr Robert Anthony -Virtual Customer Support -Email Handling -Outbound Go Big Coach- Kristen Howe -Virtual Customer Support -Email Handling -Outbound