Customer Service, Customer Experience and Call Center Handling

Created 4 years ago in Business / Getting Started

Substantial experience and outstanding skills as a Customer Experience Manager & Support Services with more than five years of experience in managing, mentoring, coaching and leading Call Centre and Customer Service teams:-
• Accustomed to working in fast-paced environments with the ability to think quickly, successfully handle difficult clients and resolve conflicts.
• Excellent interpersonal skills, ability to work well with others, supervisory, and support staff roles.
• Proficient in analytical and problem-solving skills leveraged to proactively improve customer service processes and garner
stellar customer approval scores.
• Oversaw employee recruitment. Increased employee retention and satisfaction through effective management of issues such as compensation, benefits, and conflict resolution.