15+ years in commercial strategy, revenue operations, and AI-assisted workflow design across hospitality, travel tech, and SaaS.
Built commercial operating systems at scale: pricing frameworks, CRM architecture, sales pipelines, KPI dashboards, and AI automation. Delivered measurable outcomes — +27% revenue YoY, +15pp direct share growth, +58% net room-night growth at Agoda.
Recent focus: translating complex business processes into structured digital systems — lead intake platforms, RevOps architecture, AI-assisted frontline automation.
Background: Marriott (Commercial Director), Agoda (Strategic Partnerships APAC), The Luxe Nomad (Director of Commercial Operations).