Experiencing high staff turnover? Constantly re-training? Forever setting up new login details? Are most of your staff swimming in admin tasks and disregarding your customers?
If this sounds familiar, that's because this is a constant battle in hotels across the world. Not to worry, I can assist with solving this problem.
I have spent the last 13 years of my career working in some of Australia's most recognisable hotel brands, helping the teams I've led to be more productive, organised and becoming higher-performing. I've learnt that strong leadership coupled with a productivity system can generate higher levels of customer service, retention rate of staff and ultimately greater happiness within the team.
In addition to being familiar with hotel property management systems such as Opera and Protel, I utilise a variety of cloud-based productivity tools such as Asana, Slack, ToDoist, Evernote, Google Sheets, Dropbox, Google Calendar, Zapier and Pipedrive.
My approach is based on addressing the root cause rather than the symptoms of problems within your business. Therefore, my solutions are very practical in educating people on how to manage the most important asset of their business - time.
