Professional Summary:
Gitanjali Singh is a visionary leader with over 15 years of experience in scaling businesses, managing high-performance sales teams, and executing strategic initiatives. Currently the Global Head of Strategy & New Business Growth at Visionet BPS, she has a proven track record of transforming business processes with AI and digital technology-driven solutions across various industries, including banking, retail, insurance, distribution, and manufacturing.
Key Achievements:
Scaling KPO Business:
Achievement: Scaled a Knowledge Process Outsourcing (KPO) business from less than US$1 million to over US$70 million in less than four years.
Strategy: Conducted comprehensive market research to identify growth opportunities and developed targeted GTM strategies.
Execution: Streamlined operations and enhanced service delivery through process optimization and technology integration.
Results: Achieved rapid revenue growth and expanded the client base, establishing the company as a leader in the KPO industry.
Professional Experience:
Board Adviser | Investor | Chief Strategy Officer
Tech Start-up - Business Transformation Services
Dec 2023 - Present
Head, Strategy & New Business Growth
Visionet BPS & DocVu.Ai
Jun 2023 - Nov 2023
Led the integration of AI with human intuition to transform business process services (BPS).
Implemented innovative solutions that resulted in significant efficiency and scalability for clients.
Head of Strategy & Global Sales
Visionet Systems Inc.
Sep 2019 - Jul 2023
Engineered high-performing and cost-effective solutions across banking, retail, insurance, distribution, and manufacturing industries.
Expanded market presence in APAC and EMEA regions through tailored GTM strategies.
Increased revenue by 50% through strategic initiatives and operational enhancements.
General Manager, Business Strategy and Operations
Assetz Property Group; Equis Housing (Investor company of APG)
Jun 2015 - Aug 2018
Led business strategy and operations, driving significant growth and efficiency improvements.
Head - Commercial and Audit, EA to CMD (Strategy)
Hindustan Dorr Oliver Limited, part of IVRCL Group
Mar 2012 - Jun 2015
Turned around the manufacturing unit into a profitable entity, reducing costs by 42% within six months.
Facilitated major orders worth INR 910.87 mn and developed policies aligned with cost optimization projects.
Private Banking Manager
Standard Chartered
Feb 2010 - Feb 2012
Wealth Manager
ICICI Bank
Jul 2008 - Jul 2009
Education:
Strategy Design
Indian Institute of Management Ahmedabad
MBA in Finance and Financial Management Services
Symbiosis International University
Bachelor of Economics, Business/Managerial Economics
R.A. Podar College
Skills:
Business Strategy Development
Market Research and Analysis
Go-to-Market (GTM) Strategy
International Market Expansion
Operations Management
Strategic Partnerships
Client Relationship Management
Process Optimization
Certifications:
Certified for Occupational Safety, Health & Environment (OSHE)
Strategy Implementation (IIM Ahmedabad)
Introduction to Sustainable Development and Practice (UNITAR)
Honors & Awards:
HW Woman of Influence 2021
HousingWire
Recognized among the 100 most influential women in leadership in the housing economy, known for shattering glass ceilings and paving the way for future women leaders.
Gitanjali Singh's expertise in driving growth, her strategic acumen, and her ability to execute complex business strategies make her a valuable asset in any business environment, particularly in scaling operations and penetrating international markets.
