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Clarity

Lucas Frondorf

Germany

Versatile IT professional in (AI) Workflows & Automation, Service Management. Microsoft 365 & Azure expert. PowerShell and Power Platform developer.

$2.00/min

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SaaS Atlassian JIRA Windows Azure Process Automation IT Service Management Microsoft Technologies Powershell Workflow Design

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PowerShell & PowerPlatform Business Automation

I’ll work with you to: Map your manual or cloud-hybrid workflows and identify automation opportunities. Design, develop and test solutions using PowerShell for on-premises workloads or Power Platform (Power Automate, Power Apps, Power BI) in the cloud. Implement error-handling, logging and secure credential management. Provide best-practice governance, tenant administration and user training so your automations scale safely.

IT Service Management & ITIL Implementation

I’ll partner with your organization to assess your current support model and architect end-to-end ITSM processes - incident, problem, change and service-request management - fully aligned with ITIL best practices.

Together we’ll define clear roles, responsibilities and escalation paths; design streamlined workflows to accelerate resolution times; and implement robust change-control gates to minimize risk and service disruptions. I’ll guide you through tool selection or configuration - whether you’re using Jira Service Management, ServiceNow or another platform - ensuring that automated notifications, SLAs and dashboards deliver real-time visibility into performance and trends.

We’ll embed continuous improvement through post-incident reviews and metrics-driven reporting, and I’ll coach your teams on governance, communication and stakeholder engagement to drive user adoption and satisfaction.

The result is a resilient IT operation that reduces downtime, elevates service quality and fosters a culture of accountability and customer focus.

Microsoft 365 & Azure Cloud Strategy

I’ll work with you to assess your existing on-premises and cloud landscape and architect a scalable, secure Microsoft 365 tenant and Azure subscription topology.

I’ll plan and execute migrations of Exchange Online, SharePoint, OneDrive, Teams and IaaS/PaaS workloads to ensure seamless coexistence and minimal downtime.

I’ll implement robust security and compliance controls - Azure AD identity models, Conditional Access, Multi-Factor Authentication, Data Loss Prevention and Compliance Center policies.

I’ll optimize your licensing and costs by analysing usage patterns, right-sizing SKUs and setting up Azure Cost Management with budgets and alerts.

I’ll integrate on-prem and hybrid infrastructure via Azure AD Connect, VPN/ExpressRoute and federation services. I’ll enable end-to-end monitoring, logging and governance through Azure Monitor, Log Analytics, Security Center and Azure Policy.

And I’ll deliver governance documentation and hands-on training so your cloud environment is secure, governed and ready to scale.

Jira Service Management Design, Optimization & Development

I’ll help your organization get the most out of Jira Service Management by: Configuring custom request types, forms and SLAs to match your operational processes. Designing and optimizing workflows, automation rules and approval chains. Building self-service portals, knowledge-base integrations (Confluence) and customer notifications. Developing custom scripts or apps for your ticketing needs. Training admins and agents on best practices for change management, reporting and ongoing governance.

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Member since July 2025