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Clarity

Four Hewes

Greater Boston Area

Startup Mentor. Design Process Coach. Consulting UX Designer & Product Strategist for products, services and experiences.
I work with founders, do-ers, teams at startups, agencies and large companies and institutions. We create things that work so well, people want give you more business.
Design Mentor to startups. Working with ten in January, 2016
I also produce UX events and races.
I run ultramarathons.

$2.50/min

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User Research User Experience Design Design Thinking User-centered Design Usability Testing Personas Design Strategy User Stories User Journeys UX Strategy

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Design Process & Design Thinking

I'll help you understand, explore and articulate your (organization's/team's) design process.
Many non-designers need to understand the design process. Often they can't collaborate with designers, nor give constructive feedback until they understand designing.

Selling UX Design

Sell user experience design to business people and engineers. Demonstrate how great design yields products that profit both the bottom line and brand loyalty. Persuade cautious, skeptical, results-oriented people that design has strategic value.

Design & Agile: Integrating Them for Better Products & Teams

Agile driven by design

UX Strategy, Architecture & Design / Defining Digital Products

1) Helping businesses understand their own IT needs and the digital product needs of their customers by thinking like their customers and thinking like their business processes.
2) Designing products that people want, designed from the user's point of view. Doing this in support of the business goals - and constraints.

Leading Disruptive Innovation

Embracing the mindset and vision of disruptive innovation. Leading by serving others. Value models driven by customer value, not profit or cost accounting. Envisioning an organizational culture supporting disruption and innovation.
Design-driven business.
Leadership practices and operational approaches to create an organization that can DO disruptive innovation and SUSTAIN disruptive innovation.

Answers 4
Reviews 0

Answers

Four Hewes answered

What is the best type and most effective type of UX Journey map that you have seen?

I would have to ask you a few questions of my own to make sure I understand what you need advice on. Since you asked this 5 months ago, I want to first check that you are still looking for an answer here, from a Clarity expert. Let me know and we'll take it from there.

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UX Design

User Research

Four Hewes answered

Physical Product Design: is there guidance/books on how to focus on only the most essential features that deliver the most value? (80/20...)

You're question is thoughtfully phrased. You asked it here 8 months ago. Are you still looking for help with this? If so, let me know and we'll take it from there.

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Mechanical Product Design

Product Design

Customer Experience

Four Hewes answered

What are the best UX practices for integrating a website with a call center?

Hi, the best practices for this are pretty specific to the particulars. You asked your question 23 days ago. Are you still looking for an answer here? Let me know and we can take it from there.

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UX/UI Design

Customer Experience

Call Center

Four Hewes answered

What are some low-cost platforms for User Interface mockups?

Direct Answer:
You can't really get cheaper than Upwork or Fiverr or Craigs List. And you'll get what you pay for.
Since you have a starting point (your competitor's site), you could do it yourself on paper: print it and draw your edits, then give it to your front-end dev. (with their code pulled from their page, if you need to).

Longer Answer:
I deal with a lot of startups that hope to build a digital product that's a "better" solution.
I'd caution you: only IF and AFTER you have figured out on your own what your potential customers/users need, and have concluded that the compeitor's site meets (some of) those needs (even if partially) should you use a competitor's actual visual UI/UX design as your starting point Otherwise, you'll just expend effort to make their poorly fitting design less poor. To get and keep customers, you need a GREAT UX, not just a better UX. No customer is happy with a poorly fitting UX that fits their needs less poorly than another business.
Analyzing your competitor's product/service to make your own design fit your customers' needs well, is smart. Copying their design, might not be.

If this helps and you want more guidance and specific design advice, get in touch here about having a short intro call.

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User Interface Design

User Experience Design

User-centered Design

Reviews

Member since March 2013