With 20 years of experience managing high-value Enterprise accounts and complex SaaS partnerships, I specialize in helping companies solve the most critical bottleneck for growth: customer churn and operational chaos.
I help business owners and sales leaders move from a "firefighting" reactive approach to a scalable, process-driven model. My expertise covers:
Customer Retention: Diagnosing why clients leave and implementing the right touchpoints to stop churn.
Onboarding & Lifecycle: Designing seamless customer journeys that ensure value is delivered from day one.
Sales Alignment: Solving internal friction in co-selling and partnership models, removing the fear and uncertainty that stops teams from closing complex deals.
Process Optimization: Converting informal workflows into repeatable, professional operations that allow your team to scale without losing the personal touch.
Whether you are struggling with a specific account or need to overhaul your entire account management strategy, I provide actionable, no-nonsense advice to get your operation back on track.
