Eduardo Barrientos Customer service and Operations Consultant

2015 - 2019: Operations Coordinator @Uber: - I worked at Uber Monterrey (Mexico) since we were a single city, up to a +25 cities operations. Monterrey grewth 13x the amount of trips done since I started. - I worked in all areas of local operations (customer service, rider & driver engagement, fraud prevention, marketplace health and balance, trip quality, customer acquisition, among others). - I was intermin manager for a team of +20 customer service representatives. 2019-current: Head of Global Operations @Envia.com: - I'm currently the Head of Global Operations at a 2-year start-up in Monterrey. - I manage a team of 20 people among customer service, sales and marketing departments. - I am responsible for the growth of the Mexico's and Colombia's operations, and in charge of launching USA and Europe this year. I will help you with the design, system and implementation of a customer experience strategy for your business.