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Expert
MenuDanielle Maveal Brand manager + community hacker
Early employee at Etsy (Community + Seller Education manager) & BarkBox (Customer Support Director + Social Good Director). I get it done.
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DM$2/min per minuteNew ArrivalLet's Brainstorm Ways to Grow Your Fanbase. Get Started With 3 Actionable Steps.Danielle Maveal • Los Angeles, CACreated 10 years ago in Business / Getting StartedI launched and grew Etsy's social media channels and newsletters very early on. I know how to find and get a community excited about your brand. I've built a 3,000 affiliate marketing army at BarkBox. I launched an iOS app that was featured in the iTunes store the first week it launched (and mentioned in a Late Night with Jimmy Fallon monologue!). I excel at not only helping you come up with innovative ideas, but creating action plans and introducing you to free tools that will get you there quickly!Danielle Maveal Los Angeles, CANew Arrival
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DM$2/min per minuteNew ArrivalFind Growth Hacks and Scale. Let's Chat & Come Up With the Best 3 Hacks for You.Danielle Maveal • Los Angeles, CACreated 10 years ago in Business / Getting StartedI was an early employee at Etsy – integral to the growth, support and education of Etsy's creative entrepreneurs, a community I grew from from a few thousand to one million. In my last position at BarkBox, I built the award winning 'BarkHappy' customer service team and the innovative social good team. I launched an iOS app that quickly went viral, and ran a affiliate fundraising program that was the second biggest driver of revenue behind Facebook (but a much lower CPA). I never waited for the tools I needed to be built, I hacked my way to building processes that ignited communities. I can show you how to do this too.Danielle Maveal Los Angeles, CANew Arrival
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DM$2/min per minuteNew ArrivalRock Your Performance Review.Danielle Maveal • Los Angeles, CACreated 10 years ago in Business / Getting StartedThe next six months are going to be amazing. You went into your performance review with confidence, the right questions, the right responses, and a plan that set you up for the next phase in your career. Sound awesome? Let me help you go into that meeting with a plan of attack. Together we'll craft the story of your success over the last few months, create a list of key discussion points, discuss what triggers could throw the meeting off the rails, and how to keep this meeting on track – your track. Let me join you in your corner and let's kick ass.Danielle Maveal Los Angeles, CANew Arrival
- Answers 7
For one to five users you might try Hubspot or see the cool ways people have used Airtable as a CRM.
If Google adwords is working for you, why not keep working on that acquisition method? Do you have a Dribbble account? Could be a good source for new customers, too.
When looking for a logo, clients want to see your past work, hear recommendations from your customers, and know the pertinent details (how long will this take, what's the process)? I find most graphic designers make this all hard to find on their websites, so make sure you are optimized to answer your customer's main questions before they have to ask them.
If you don't have time for your own blog, there's nothing wrong with that, but perhaps you could write a guest post for another small business blog that gives tips on picking a designer, communicating your vision to a designer, what to expect when you want a new logo, etc.
Yes! I ran a silk-screen printing business when I was 15. It was a great learning experience.
Do you ever watch Shark Tank? This episode has all kid/teen entrepreneurs:
http://www.huffingtonpost.com/2014/03/12/shark-tank-kids-episode_n_4950983.html
Here's a Ted talk check out:
https://www.ted.com/talks/maya_penn_meet_a_young_entrepreneur_cartoonist_designer_activist
Remember, most adult entrepreneurs have no idea what they are doing! We try things, see what sticks, and learn from our mistakes.
[Deleted my answer! Misread the question.] Doh.
HelpScout, ZenDesk or Desk.com.
HelpScout (help desk software) would be a great start – less options but even when I ran a 6 person customer support team (with over 500 emails a day), we never needed the complex features of Desk.com.
Have one person create 'saved replies' to quickly answer your customers in a cohesive voice and with consistent responses. (However, encourage your entire team to inject some of their personality!) This seems like a huge task, but if they dig through their sent emails, it can be done pretty quickly.
Good luck!
Here are a few:
Shopify: First 14 days free, then a transaction fee
StoreEnvy: Completely free for your own private shop, but anything that is sold from their marketplace, they get 10%.
Etsy: $0.20 to list an item, 3.5% transaction fee.
When Etsy started, listing an items was free (just a very small transaction fee when an item sold). You want to get a big enough marketplace to attract buyers, so this is a good idea.
Perhaps you can think about adding optional features for buyers and sellers as an alternative revenue stream.
Check out CloudPeeps! Sort of like Clarity but specifically for social media + community managers: https://www.cloudpeeps.com
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