$5/min

Sales & Distribution CX Strategy, Analytics, Reporting, and Execution

New Arrival
Created 2 years ago in Other

10 years experience leading AT&T's Sales & Distribution Customer Experience organization's strategy, analytics, reporting, and execution team in various roles.

Responsible for a budget of up to $10 M US and was part of organization responsible for 9 straight JD Powers Purchase Experience wins and lifetime transactional CSAT benchmark.

Related Topics

Customer Experience
Sales Operations
Sales Process
Call Centers