Experienced operations professional, leveraging an entrepreneurial mindset to evaluate and optimize the performance of newly launched programs in support of organizational initiatives and revenue growth. Proven track record of aligning people, processes, and technology to deliver data-driven insights and gain buy-in to drive productivity and efficiency. Adept at leading through influence and building relationships with direct report and external stakeholders. A proven product expert and go-to resource to deliver strategic direction across operational improvements, client success initiatives, project management, and new program launches.
Career Highlights and Expertise:
Data-driven insights: Developing and implementing key dashboards and reports, leveraging technical skills to drive process automation and transparency into strategic decision making.
Constant process improvements: Developing and implementing processes adopted as the organizational gold standard, resulting in reducing delays, driving efficiency, and decreasing time of resolution, with a focus on client success and workflow optimization.
Developing a client success business unit – Rapidly assessing talent, hiring, and leading a new Client Success business unit from the ground up, coaching and managing a team of 100+ Client Success Specialists, with accountability of a book of business in excess of $1B in revenue.