- Building customer experience programs
- Establishing sustainable systems & frameworks
- Creating KPIs to measure success
I have a proven system that has allowed me to earn $250k per year
I am an expert in building and enhancing Customer Experience programs - NPS, CSAT, CES etc
I have over 5 years experience working with large CRM systems, particularly Salesforce
I have extensive experience establishing and refining KPIs for large organisations. If you aren't measuring it, you can't improve it!
I have worked in Contact Centres for the majority of my career and I understand what makes customers tick.