UX Analyst. Ex-Customer Success in SaaS. 10 years deciphering users. I help companies evolve based on the real customer journey.
If you work or have worked in customer service, technical support or customer success and want to migrate to the UX area, this session is for you.
I too made this transition - after 10 years serving customers and 4 years in SaaS technical support - and today I work as a UX Analyst.
In this conversation, I can help you to:
✅ Understand how to leverage your current experience in the UX area
✅ Identify your profile within UX (research, writing, ops, etc.)
Create or adjust your portfolio even without “formal cases”
Better position your CV and LinkedIn for recruiters
✅ Outlining your first steps (or unlocking the next ones)
