An IT Technologist and business partner with a well-rounded background and over fifteen years of business experience in Healthcare, Credit Card, Telco industries.
Most recently responsible for leading the implementation and ongoing development of Service CRM instance on ServiceMax and ServiceCloud platforms and Apttus CPQ platform.
Was accountable for CRM program implementations and deployments for regional commercial and service teams (600+ users, in 10 countries) on SFDC, Service Max and Apttus applications by defining the project pacing to obtain incremental benefits before the program is complete.
Also managed Siebel Opportunity Management, Configure Price and Quotes, UCM, PRM applications.
Highly skilled on agile application development including CRM , ERP , workflow, whole sales, channel portal, web portal and other software solutions.