Where Do Your Customers Interact With You? Customer Touchpoints

Created 5 years ago in Sales & Marketing / Growth Strategy

** Customer Touchpoints ** Do you know where your customers interact with you? Not just your website -- but via email, helpdesk, phone, packaging, automated emails, manual emails, live chat, and more.

Have you reviewed them? Do they all work correctly?

I've performed this "Customer Touchpoint" review for many eCommerce clients, and there is almost ALWAYS money being left on the table.

Discover new ways of making revenue (or fixing 'holes') by analysing the different areas where customers interact with you. Just one of these channels can open up hundreds, if not thousands, of dollars of extra revenue per month.

Specifically:
* Which areas to review
* What to look for
* Consistency of branding and tone
* Improved conversions
* Making sure your team knows how other channels are set up
* Helpdesk implications
* And more.

—

What I’m passionate about: Aside from my passion for technology and eCommerce, I’m also particularly excited about *for-purpose companies*. My clients are not only concerned with dollars, but other things too. I’ve helped mission-driven companies in conservation, the environment, plastic reduction, learning, mental health, and more.

With this in mind, I run Grow Like An Elephant, where we help for-purpose companies grow online.

ELEPHANTS WHAT?
Elephants grow big, fast… but in a robust, sustainable way. They are deep-thinkers, and work for the greater good. This is how I help clients -- bringing 15 years of online experience to carefully assess and find ways to improve online businesses. I get things done, and help them grow -- quickly, but sustainably -- so they grow for the long term.

Interested? I’d be glad to help.