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Clarity

Tristan King

Brisbane, Australia

$2.50/min

4 Calls

2 Reviews

35 minutes
Avg. call

Shopify Email Marketing Software Foreign Languages Website Conversion Help Desk Support Basketball Mindfulness Meditation

Call me to talk about

Improve Sales: eCommerce Conversion + Strategy

** Conversion Rate Optimisation ** Is your website not converting as high as you'd like?

Having worked on over 500 Shopify stores (and worked at Shopify Plus for two years), I've seen what works well, and what doesn't.

We can discuss:
* A review of your site; and which areas to fix
* Which analytics to look at? (Hint: Is your site good on mobile phones, relative to your mobile traffic?)
* Common pitfalls
* Areas where customers interact with you - going BEYOND just the website. Find 'holes' in your business which can bring you more revenue.

In essence, conversion rates make or break your eCommerce business: we can find out how to improve them.

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What I’m passionate about: Aside from my passion for technology and eCommerce, I’m also particularly excited about *for-purpose companies*. My clients are not only concerned with dollars, but other things too. I’ve helped mission-driven companies in conservation, the environment, plastic reduction, learning, mental health, and more.

With this in mind, I run Grow Like An Elephant, where we help for-purpose companies grow online.

ELEPHANTS WHAT?
Elephants grow big, fast… but in a robust, sustainable way. They are deep-thinkers, and work for the greater good. This is how I help clients -- bringing 15 years of online experience to carefully assess and find ways to improve online businesses. I get things done, and help them grow -- quickly, but sustainably -- so they grow for the long term.

Interested? I’d be glad to help.

Customer Support: Reply Faster for More Sales

** Need better support for your eCommerce Store? Save time, grow, and produce happier customers. **

If you're still using Gmail for customer support in your eCommerce store, you're leaving money on the table, spending more time than you need to, and probably making your customers unhappy.

Having run 4 of my own businesses, I can speak to:
* Save time: How to set up a Customer Support Portal
* Automations: Macros, one-click replies and spam filtering
* Shopify integration: See your Shopify data side-by-side with customer inquiries, saving loads of time
* Workflows to keep you and your customer service team sane, while maintaining very high levels of customer satisfaction
* Proper technical setup: SPF records, email forwarding, avoiding the dreaded "Sent from Zendesk", macro setup, signature setup, etc.

Sure, you could spend 5-20 hours reading about how to do it on the internet... or you could talk to someone who's learned the ropes for years, and massively speed up the process.

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With this in mind, I run Grow Like An Elephant, where we help for-purpose companies grow online.

Interested? I’d be glad to help.

Grow Your Business - Without Killing Yourself

** Grow Your Business Without Burning Out **
I learned this the HARD WAY. Having run 4 businesses, worked on over 500 Shopify stores and sold my company in 2017, I've become a keen observer of what works and what doesn't, when growing a business.

Been burned out? I've been there, and seen it many times in others too.

Need help balancing growth versus sanity? I can help.

Specifically:
* How to massively reduce your customer service time (hint: If you're still using Gmail, you're way behind)
* How to manage projects in less time
* How to automate quotes and standardise your prices
* Creating processes so everything doesn't 'live in your head'
* Other ways to get set for growth, without setting yourself up for burnout.

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With this in mind, I run Grow Like An Elephant, where we help for-purpose companies grow online.

Interested? I’d be glad to help.

Email Marketing: Klaviyo + Shopify

** Make more money from email marketing using Klaviyo **

Still have a basic 'default' setup in Klaviyo for your eCommerce store? You're leaving money on the table.

I've worked with many businesses using Klaviyo to set up automated flows, cross-sells, upsells, customer nurturing and more. Keep your customers informed, reduce support inquiries, and - more importantly - make more money - by implementing an ADVANCED Klaviyo setup.

What's different about me? I've used these techniques in my OWN businesses too. There's no 'fluff', and I've learned in the real world (not just from online courses or other people's businesses). I've seen both sides: my own business, and, hundreds of clients' eCommerce businesses too, while running my own agency and working at Shopify for two years.

Topics:
* Flows: Make more money from automated emails
* Copywriting: Titles, preview text, body text and outros
* Content delivery: Want to deliver a set of PDFs from a specific signup form? Re-assure customers about their delivery time? Thank customers with a special message?
* Segments: Don't send everything to everyone. Split your customers up by 'segments' for more targeted returns.
* Customised, unique discount codes for Shopify, sent automatically via Klaviyo
* Mobile-friendly email setup
* Integration with Shopify
* Signup forms: Where & how to add them
* Biggest mistakes made by eCommerce stores (example: showing a popup to EVERYONE when they first land on your website).
* Popups: How to balance email collection with not annoying your customers
* And more.

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With this in mind, I run Grow Like An Elephant, where we help for-purpose companies grow online.

Interested? I’d be glad to help.

Where Do Your Customers Interact With You? Customer Touchpoints

** Customer Touchpoints ** Do you know where your customers interact with you? Not just your website -- but via email, helpdesk, phone, packaging, automated emails, manual emails, live chat, and more.

Have you reviewed them? Do they all work correctly?

I've performed this "Customer Touchpoint" review for many eCommerce clients, and there is almost ALWAYS money being left on the table.

Discover new ways of making revenue (or fixing 'holes') by analysing the different areas where customers interact with you. Just one of these channels can open up hundreds, if not thousands, of dollars of extra revenue per month.

Specifically:
* Which areas to review
* What to look for
* Consistency of branding and tone
* Improved conversions
* Making sure your team knows how other channels are set up
* Helpdesk implications
* And more.

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With this in mind, I run Grow Like An Elephant, where we help for-purpose companies grow online.

Interested? I’d be glad to help.

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Reviews 2

Answers

Reviews

Great extremely helpful advice.

Caitlin Morrison Source: Clarity

Tristan really went above and beyond to provide value! Highly recommended

Duncan Beaton Source: Clarity

Member since December 2019