Customer Support: Reply Faster for More Sales

Created 5 years ago in Sales & Marketing / Growth Strategy

** Need better support for your eCommerce Store? Save time, grow, and produce happier customers. **

If you're still using Gmail for customer support in your eCommerce store, you're leaving money on the table, spending more time than you need to, and probably making your customers unhappy.

Having run 4 of my own businesses, I can speak to:
* Save time: How to set up a Customer Support Portal
* Automations: Macros, one-click replies and spam filtering
* Shopify integration: See your Shopify data side-by-side with customer inquiries, saving loads of time
* Workflows to keep you and your customer service team sane, while maintaining very high levels of customer satisfaction
* Proper technical setup: SPF records, email forwarding, avoiding the dreaded "Sent from Zendesk", macro setup, signature setup, etc.

Sure, you could spend 5-20 hours reading about how to do it on the internet... or you could talk to someone who's learned the ropes for years, and massively speed up the process.

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What I’m passionate about: Aside from my passion for technology and eCommerce, I’m also particularly excited about *for-purpose companies*. My clients are not only concerned with dollars, but other things too. I’ve helped mission-driven companies in conservation, the environment, plastic reduction, learning, mental health, and more.

With this in mind, I run Grow Like An Elephant, where we help for-purpose companies grow online.

ELEPHANTS WHAT?
Elephants grow big, fast… but in a robust, sustainable way. They are deep-thinkers, and work for the greater good. This is how I help clients -- bringing 15 years of online experience to carefully assess and find ways to improve online businesses. I get things done, and help them grow -- quickly, but sustainably -- so they grow for the long term.

Interested? I’d be glad to help.