Arun P IT Service Delivery Manager | Service Desk Management An experienced IT professional with over 15 years of expertise in leading service support and development teams to deliver high-quality software solutions. Skilled in ITIL and Agile methodologies, has a proven track record of achieving high SLA compliance, improving process efficiencies, and driving significant performance improvements. Known for fostering strong client relationships, streamlining project management processes, and implementing successful service improvement initiatives.

CERTIFICATIONS ● ITIL Version 3 Foundation ● Microsoft 70-685, Windows 7, Enterprise Desktop Support Technician ● Microsoft 70-680, Windows 7 Configuration ● IT Security ● Project Management IT Desktop Support, Level III ● Troubleshoot hardware and software issues on PC workstations and laptops ● Windows XP Professional, Windows Server 2000/2003, Office Professional 2000/XP/2003, Exchange 2000/2003, Windows 7, Windows 10, Adobe Products, Internet Explorer and SCCM ● Provided support to a location with 1,100 users with only 2 technicians ● Image, setup and configure new workstations and laptops ● Maintain inventory control of computer equipment delivered to the IT Department ● Provide support over the phone or remote desktop to the user ● Provide server group rights to local users ● Wireless Surveys ● Encryption Support (Credant and Bitlocker) ● Enterprise Mobile Support (Android and iPhone) ● Network printers configuration ● Virus and Malware support and clean-up ● Supported and maintained 17 conference rooms ● Meeting room setups with projector, polycom phones and audio ● Troubleshoot any audio and/or video issues ● Supported and setup Tandberg Video Conference units

IT service desk operation 2008-2010 IT service desk operation manager 2010-2013 Quality management in IT infrastructure Americas 2013-2015 ISO9001 auditor 2015- ITIL based service management expert 2008-

The I.T. General, LLC is a Service Level Management company providing computer support services for homes and computer\server support for businesses with 100 employees or less in Metro Detroit. We are committed to ensuring that your computers are in proper working order, especially when you need them most.

IT Service Desk / Project Manager for IBM in England. Insurance, Telecommunications and Retail Call Center operations. Customer Service Training, how to deliver projects on time. Personnel problem solver. In the US I work in the health and wellness area. Advice on Call Center operations or weight loss goals expertise in Keto / Low Carb.