CERTIFICATIONS
● ITIL Version 3 Foundation
● Microsoft 70-685, Windows 7, Enterprise Desktop Support Technician
● Microsoft 70-680, Windows 7 Configuration
● IT Security
● Project Management
IT Desktop Support, Level III
● Troubleshoot hardware and software issues on PC workstations and laptops
● Windows XP Professional, Windows Server 2000/2003, Office Professional 2000/XP/2003, Exchange 2000/2003, Windows 7, Windows 10, Adobe Products, Internet Explorer and SCCM
● Provided support to a location with 1,100 users with only 2 technicians
● Image, setup and configure new workstations and laptops
● Maintain inventory control of computer equipment delivered to the IT Department
● Provide support over the phone or remote desktop to the user
● Provide server group rights to local users
● Wireless Surveys
● Encryption Support (Credant and Bitlocker)
● Enterprise Mobile Support (Android and iPhone)
● Network printers configuration
● Virus and Malware support and clean-up
● Supported and maintained 17 conference rooms
● Meeting room setups with projector, polycom phones and audio
● Troubleshoot any audio and/or video issues
● Supported and setup Tandberg Video Conference units
