David J. Lira
Freelance Writer & Certified Apple Technical Support Advisor
I am writer and iPhone/Mac hardware/software repair technician based out of Los Angeles, specializing in unique self-improvement guidance, that utilizes poetry, philosophy, and psychology to encourage creativity in people’s mindset. I have worked within retail environments for over 10 years, and have gained plenty of communication skills, as well as a rich technology background from the most successful tech company in the world.
MacOS & Mobile Device Technical Expert of the Genius Bar, Apple Inc.; Los Angeles, CA — 2021-2023
-Basic Troubleshooting for iOS, WatchOS, iPadOS, AirPods, HomePod, Apple Pencil, and accessories.
-Certified Hardware Repairs for iPhone, iPad, and AirPods
-Data Transfer for MacOs, iOS, and iPadOS
-Helping multiple customers simultaneously with their technical device issues in a very fast paced work environment
-Allocation of inventory, Store Layout within a Visual Team
-Conflict Resolution Specialist
-Outstanding Customer Service Guaranteed
-Leading within a team for a New Store Grand Opening/Unveiling
At Home MacOS Technical Advisor, Apple Inc.; Los Angeles, CA — 2020-2021
-One to One Live Chats and Phone Calls with customers
-Basic Troubleshooting for MacOS, iOS, WatchOS, iPadOS, AirPods, HomePod, Apple Pencil, and accessories.
-Certified MacOS Software Repair Technician