Silindile Shongwe "Life begins outside your comfort zone".

Award Winning Sales Trainer - 2018 - Conducted orientation to sales processes; - Developed individual coaching plans for trainees; - Provide resources and assistance as required; - Scheduled orientation drive-along with senior representatives; - Providing coaching (skills, sales, objection handling) - Conducted training sessions; - Developed outcome improvement resources (performance reviews); - Analyze sales results reports; working with sales team leaders, supervisors and managers; - Accomplish sales training and organization mission training; - Supports training financial objectives by recommending budget items; controlling costs; - Improves training effectiveness by developing new approaches and techniques; - Develop learning training material and resources on a continuous for quality improvement; - Ongoing training and personal development training to improve trainers skills;

Dec 2017 - April 2018 Team Leader - Offered assistance to customers to ensure they find the right product/service; - Communicate with customers by email, phone, and face-to-face; - Investigate and solve customer problems; some are rather easy, but you will occasionally face a complicated issue; - Refer customers to senior staff when necessary; - Provide customers with refunds; - Creating a new feedback procedure for clients or improving upon the existing model; - Learning about your company’s products/services and remaining up to date with any changes in every department; - Meet with management to discuss possible improvements to the company’s customer service policies and procedures; - Create better modes of operations to make customer service easier for both team members and customers; - Maintain constant direction to team members to ensure that all customer inquiries are rightfully handled on time and in the best way possible to give them satisfaction; - Provide detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes; - Delegate customer service duties to team members to ensure a faster and smoother flow of operation through division of labour; - Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work; - Assist with attending to customers that are proving difficult to team members and resolve their complaints; - Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions.

I have worked for many years as a teacher. Not a conventional teacher, but the kind that has experienced life's hard knocks. I have had to overcome being a only child, raised by single mother and being the breadwinner and caregiver. Caring for an HIV +, DIABETIC and Bipolar parent while navigating school and life. I was able graduate, while being a cashier, tutor and research assistant during my varsity years to fund my studies and also provide for my family. I have spent the past three years in the Insurance industry helping people be the best sales people they can be. In that journey, I have worked on also including life coaching and personal development in my training to ensure my trainees are well balance individuals. I've won awards for my coaching within the workspace however, what sets me apart is the personal development approach I bring to my sessions. I am ready to share the work I have done to get me to this point. Help you get started with doing the work you need to get your life moving towards fulfilment. I am ready for us to learn from each other. This is not meant to give you answers in the but to walk with you in finding answers.