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MenuCan you make a customer loyal and repeat patronage?
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This is a broad question. You can gain customer loyalty and repeat patronage, but it takes much more than a marketing strategy. Customers want a positive experience, get a high-quality product/service, and pay a fair price. The customer experience starts at the first touch point and ends with the receipt and satisfaction of the product/service. Using a Design Thinking approach, you can understand the customer's persona, create an easy and positive customer process, develop the right product/service, and deliver exceptional quality and value from the customer's perspective. If you have any follow-up questions, we can schedule a call to discuss.
Yes, absolutely! It’s all about passion and positivity. Give coupons, offer other services they weren’t aware of. And treat them like a friend!! That’s a huge one. I know this because I worked a job that involved making commission on selling packages and I stayed in the high 90’s percentile.
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Yes, you can build customer loyalty and encourage repeat patronage by providing excellent service, offering rewards, personalizing interactions, seeking feedback, and delivering consistent quality.
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mi perro se llama bruno, y yo le compro su comida todas las semanas, siempre iba al lugar mas cercano, los precios eran los mismos, era la misma marca, así que me daba igual comprarlo aquí o allá, pero un día fui a un lugar donde nunca había comprado, llegue normal hice mi compra y me fui, la semana siguiente estaba cerca del lugar y volví a pasar, cuando estaba en la caja la chica introduce mis datos y me dice que bueno tenerla de vuelta, y yo ok gracias. Sorprendida…y ella va que me dice….como esta su cachorro? eso me impacto tanto que le dije: bruno? ahh genial en casa destruyendo todo a su paso jaja y me reí, pues resulta que cuando ya me estaba retirando del lugar se me acerca el portero y me entrega un hueso, si un hueso y me dice, tome llévele a bruno! que? dije yo! digale que es un regalo nuestro, pues adivina que? bruno ya va para 2 años y no compro su comida que no sea en ese lugar… entonces tu me dirás, marca o no la diferencia conocer los detalles de tu cliente, cuanto crees que invirtió esa tienda en retenerme durante estos 2 últimos años? y cuanto cuesta un hueso? hazte esa pregunta.. cuanto cuesta un hueso?.
My dog's name is Bruno, and I buy his food every week, I always went to the nearest place, the prices were the same, it was the same brand, so I didn't care if I bought it here or there, but one day I went to a place where I had never bought, I arrived, made my purchase and left, the following week I was near the place and I passed by again, when I was at the checkout the girl enters my information and tells me how good it is to have her back, and I ok, thank you . Surprised...and she tells me...how is her puppy? That impacted me so much that I said: Bruno? ahh great at home destroying everything in its path haha and I laughed, because it turns out that when I was already leaving the place the doorman approaches me and hands me a bone, yes a bone and tells me, here, take him to Bruno! that? I said! Tell him it's a gift from us, well guess what? Bruno has been going for 2 years and I don't buy his food other than in that place... so you tell me, does it make a difference or not knowing the details of your client, how much do you think that store invested in retaining me during these last 2 years? And how much does a bone cost? Ask yourself that question... how much does a bone cost?
*Provide A+ Customer Service
*Engage them regularly -- Monthly newsletter, quarterly customer surveys, stay engaged with account management to understand anything customers are getting stuck on.
*Special promotions for previous customers only
*Engage them wherever they are: FB, FB Groups, FB Messenger, WhatsApp, Instagram, YouTube, LinkedIn, Tik Tok, Niche Platforms don't only focus on Email and SMS.
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