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MenuCommunication is a key factor for success in the outsourced project, more so in the software world. Communication gaps can be bridged by deploying multiple communication channels. Some of the best practices of my clients who outsourced projects are
a) Overlap between key SMEs and project delivery team (when they are spread across timezones)
b) Given the strengths of digital communication, video conferences and meetings can work as face to face interaction in more than 80% of the cases
c) Centralized logging of conversations of the project team and the stakeholders
d) Use of Instant messaging apps (Skype, messenger, etc) as One agenda meeting or questions and decision
Like this there are other means to bridge communication gaps. Feel free to discuss
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