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Question

I'm in the middle of setting up a wellness tourism platform and trying to decide if I should go with ability to instant book or just be the person that passes on the leads/connects users directly with the resorts.

Some resorts are ok with me doing bookings, others want to deal directly, but I want a seamless, standard experience for customers and not half bookable, half unbookable. What's the best route to go?

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Operations Management

Answer

Trishul Patel answered

0. Talk to both of your customers.

1. Talk to the resorts but more importantly speak with your users. Understand the type of experience they want.

2. On your backend you have to think about Risk / Reward factor of trying to integrate into different reservation systems