the startups.com platform about startups.comCheck out the new Startups.com - A Comprehensive Startup University
Education
Planning
Mentors
Funding
Customers
Assistants
Clarity
Categories
Business
Sales & Marketing
Funding
Product & Design
Technology
Skills & Management
Industries
Other
Business
Career Advice
Branding
Financial Consulting
Customer Engagement
Strategy
Sectors
Getting Started
Human Resources
Business Development
Legal
Other
Sales & Marketing
Social Media Marketing
Search Engine Optimization
Public Relations
Branding
Publishing
Inbound Marketing
Email Marketing
Copywriting
Growth Strategy
Search Engine Marketing
Sales & Lead Generation
Advertising
Other
Funding
Crowdfunding
Kickstarter
Venture Capital
Finance
Bootstrapping
Nonprofit
Other
Product & Design
Identity
User Experience
Lean Startup
Product Management
Metrics & Analytics
Other
Technology
WordPress
Software Development
Mobile
Ruby
CRM
Innovation
Cloud
Other
Skills & Management
Productivity
Entrepreneurship
Public Speaking
Leadership
Coaching
Other
Industries
SaaS
E-commerce
Education
Real Estate
Restaurant & Retail
Marketplaces
Nonprofit
Other
Dashboard
Browse Search
Answers
Calls
Inbox
Sign Up Log In

Loading...

Share Answer

Menu
Advice: How do you add value to your conversation with an expert?
JK
JK
Jason Kanigan, Business Strategist & Conversion Expert answered:

Most of the time what the expert wants is to be acknowledged as the expert...that they helped you. They get a strong feeling of satisfaction.

Here's how you can help them feel that way:

1. Thank them when they help you. A few words go a long way.

2. Thank them publicly. Make a video, share a post, write an article...detailing the questions you had and that they helped you with the answer.

You should ask the expert if they're OK with you sharing some details of their responses...they may get paid for their expertise and though they gave it free to you, they make a living that way in other cases. If they don't want you to share anything about what was said, just share the problems you had, and that they did a great job helping you.

3. Take action on their advice, and show them what you did about it.

I can't understate the importance of this. If you ask me for help, and I give it to you freely, and then you go and put it into action and show me what you've done...well, you've got me as a helper for life. I will be so happy for you and delighted you did something about it.

This may counter-intuitively seem like you're "using" the expert, but believe me they want to be used in this manner. When someone takes advice I give them, and comes back to show me, "This is what I did; I ran into these issues," I will shower them with more help. And I will be delighted to do so.

Despite what you may have thought, not many people do anything with the expertise they receive. I have friends who charge large amounts, say $80K, for a few hours of their time to help with specific niche business problems...and the client does nothing with the info. The client is happy: they feel they did something and the investment is an affordable expense to them. But they just don't want to take any further action--not on anything. Too comfy in the comfort zone.

You will note for each of these points I have written a longer and deeper explanation. That is because they have a progression and the feeling of satisfaction for helping you lasts longer in each case for the expert. You want them to feel good for a day or two, thank them when they're helping you. A bit longer, thank them publicly. But if you really want them to feel great about sharing their expertise with you, that their time and energy was well invested, DO AS THEY ADVISE and show them what you did.

When someone comes back to describe problems they encountered when they started doing the thing, it is instantly apparent to me that they have given it a go. That they have taken action on the advice is very satisfying, and I am more than ever in their corner wanting to help them succeed.

As you've seen, you don't have to "share equal value back" from your own field of expertise or buy them lunch or do whatever big thing it is you were imagining. Just do these three things to demonstrate your appreciation for their help, and they will feel great about helping you.

Talk to Jason Upvote • Share
•••
Share Report

Answer URL

Share Question

  • Share on Twitter
  • Share on LinkedIn
  • Share on Facebook
  • Share on Google+
  • Share by email
About
  • How it Works
  • Success Stories
Experts
  • Become an Expert
  • Find an Expert
Answers
  • Ask a Question
  • Recent Answers
Support
  • Help
  • Terms of Service
Follow

the startups.com platform

Startups Education
Startup Planning
Access Mentors
Secure Funding
Reach Customers
Virtual Assistants

Copyright © 2025 Startups.com. All rights reserved.