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Online Marketing: How can you avoid customers misusing your "money back guarantee" promise?
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Andrew Tjernlund - $50MM/Yr Amazon Vendor and Seller Central Expert, 9 Figure Amazon Expert answered:

Instead of money back guarantee offer a "110% of your money back" guarantee in the form of store credit. Use a third party to process returns and make the customers jump through hoops so you can play dumb and not be the bad guy. Add a non-refundable handling charge for returns. This is what small print is for.

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