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MenuWhere should I incorporate my SAAS startup?
I'm British, float between Portugal and Brazil. See my paying customers as being US, Canada, AUS, NZ and UK. Want the simplest structure, banking, accounts obligations and tax. Initially I don't need to draw revenue, my plan is to grow subscriptions, I expect to get attention, and down-road would entertain investment if that door opens. Initially my focus is simple old school approach of getting paying customers, and proving the business model works.
Answers
It's really impossible to answer this question without a fuller analysis of your specific tax situation. "Float between" won't be the terminology used in a tax treaty!
That being said, we've attempted to distill down different incorporation options at Incorporations.IO which is a free comparison tool for looking at global incorporation.
Also there are plenty of articles on our FlagTheory.com website which talk about tax residency, bank accounts, obligations in terms of reporting and more.
You should talk to an attorney.
Stripe Atlas could also be a good starting point.
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What are some tried-and-true metrics for enterprise/ARR-based SaaS companies?
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Is it possible to pre-sell and enterprise grade saas product without building it? Ie with design only?
Yes, I did exactly that a few years back. A friend of mien and I launched a site with minimal functionality that was really just a landing page. We offered the opportunity to pre-buy a year's subscription to the service by allowing users to set their own pricing. Within the first 24 hours of the site going live, we had enough paying customers to validate the business and inform our iterative development cycle. Ultimately, we decided it wasn't a big enough business for either of us to get really excited about but it proves that it can be done. I also did that in my current business with a landing page that generated literally thousands of leads and hundreds of very qualified customers, which resulted in paid pilot contracts before the software was fully built. Build something that people actually *need* and you'd be surprised at what they're willing to do to get early access to it. Happy to talk about it in a call in more detailTW
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In a startup with a globally-spread remote team, does it still make sense to incorporate in U.S./Delaware vs. somewhere overseas?
Delaware C-Corp I usually Delaware is the best choice for any startup looking for fundraising with a US focus. However, if you are a remote and global team, an overseas or foreign corporation or US tax purposes might make sense. You'd have to talk to an advisor who can dive into your situation, but it would be more difficult for the US owner come tax time, as he'd likely have to file form 5471 to the IRS for any controlled foreign corporation, and form 90-22.1 for any foreign bank accounts. There are a lot of other concerns I didn't hear you raise that entrepreneurs usually have and ask me about, namely banking and merchant accounts/ payment processors. In terms of accepting online payments, any US corporation or LLC is far and away the best option for a company. It's difficult to suggest without knowing more about the company but you might explore Delaware, Wyoming, Hong Kong and other offshore jurisdictions for your legal entity. Each tend to have positives and negatives and there is no one size fits all solution. I do write about issues of incorporation quite regularly on my website FlagTheory.com - so you can read those articles for free, or we can schedule a call - Clarity.fm/incorporation when you have specific questions. Thank you and hope this was helpful!EJ
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Are there standard ratios that are used to calculate first level support staff needed for a SAAS product that is a non-technical product?
Hi. I'm a Business Intelligence consultant with most of my customers being call centers. There are definitely guidelines you can apply but it will be based on several factors. Your question references ratios, which I assume means you would like to know how many agents per customer. That number will vary greatly depending on a number of other factors including: -what is your ASA target (Average speed of answer)? -what percentage of calls should meet the ASA? -are their penalties below a certain threshold (if less than 80% of calls meet ASA in 24 hours, for example) -how long are calls waiting when they don't meet ASA? -what is the call distribution by day of week, time of day and holiday v. non-holiday. -what is the average call duration? -what is the % of calls requiring escalation or call back versus calls resolved on first contact? To simplify it though, the two most important (IMO) will be call volume and your target for ASA (assuming you aren't answering then putting them back on hold, etc). To simplify though, the top 3 are: ASA, Call length and call volume. Regardless of the size of customer base. A good reporting system that combines live metrics and daily/weekly/monthly analysis will help a great deal. Feel free to set up a call if you'd like to talk about this in more detail.RL
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What is the average pre-money valuation of a enterprise/SaaS stat-up that is pre-revenue?
There is no valuation until you sell something. An idea or a company is only worth what its sales are. Once you have your initials sales, sales strategy and forecasting length (ie 9 months from first customer lead to close) then you have a formula for valuation. Valuation for start-ups is generally 3.5 x last years sales model should be the growth factor. When you are looking for investors, you will want to have atleast 9-18 months of SALES, not just pipeline and they will be looking at 5x revenue for a 3-5 year payback.TP
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