the startups.com platform about startups.comCheck out the new Startups.com - A Comprehensive Startup University
Education
Planning
Mentors
Funding
Customers
Assistants
Clarity
Categories
Business
Sales & Marketing
Funding
Product & Design
Technology
Skills & Management
Industries
Other
Business
Career Advice
Branding
Financial Consulting
Customer Engagement
Strategy
Sectors
Getting Started
Human Resources
Business Development
Legal
Other
Sales & Marketing
Social Media Marketing
Search Engine Optimization
Public Relations
Branding
Publishing
Inbound Marketing
Email Marketing
Copywriting
Growth Strategy
Search Engine Marketing
Sales & Lead Generation
Advertising
Other
Funding
Crowdfunding
Kickstarter
Venture Capital
Finance
Bootstrapping
Nonprofit
Other
Product & Design
Identity
User Experience
Lean Startup
Product Management
Metrics & Analytics
Other
Technology
WordPress
Software Development
Mobile
Ruby
CRM
Innovation
Cloud
Other
Skills & Management
Productivity
Entrepreneurship
Public Speaking
Leadership
Coaching
Other
Industries
SaaS
E-commerce
Education
Real Estate
Restaurant & Retail
Marketplaces
Nonprofit
Other
Dashboard
Browse Search
Answers
Calls
Inbox
Sign Up Log In

Loading...

Share Answer

Menu
Technical Support: If my webinars are failing due to technical mismanagement, what are the best ways to avoid technical failure?
Bradley Will, Top Webinar Expert answered:

The tough thing is that much of this comes the hard way by learning as you go. But, you can avoid this by learning from the mistakes and making a checklist or procedure for each webinar you run.

For example, I have had issues where the presenter could not get the presentation to load. So, we make sure there is a downloaded copy as well as a cloud version on ALL staff computers. We had one webinar where the internet connection could not allow the presenter to show the slides so we improvised and controlled them from a staff computer while the presenter spoke. Another issues is restarting computers a few hours before the webinar. Have you ever restarted and forgot there was a software upgrade set and it happens to install right before your webinar?!?! Yikes! Another issue is internet speed if there is a chance someone is on WIFI. Are you running a speed test before to make sure the connection is optimal? Do you have live support on the checkout page and having them prepared and trained prior to the webinar to answer sales questions? These are just a few of the things I do now as a routine for each webinar and all come from experience. I find that taking some of the advice you find here in these answers and from your own lessons, you can turn this into a procedure that you and your staff can use for each webinar. If you need help thinking through all the possible failure points, please reach out!

Talk to Bradley Upvote • Share
•••
Share Report

Answer URL

Share Question

  • Share on Twitter
  • Share on LinkedIn
  • Share on Facebook
  • Share on Google+
  • Share by email