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Question

I'm starting an online marketplace and I'm considering asking students to provide their phone number.

Pros:
- Having a phone number would be useful in terms of getting feedback about our marketplace

Cons:
- Another field to fill
- People are suspicious of sharing their phone number

User Experience

Online Marketplace

Answer

Dan Lok answered

If these are paid students, you should. Not only you can get feedback, but you can TEXT. Email is not always reliable.

Just have a line below the phone number field saying:

(Don't worry, we won't call you. The phone number is just for emergency only. i.e. you lose access to your email account or forget your password)