Hope the BBB takes it off, if not you have a major fight on your hand. First he good news is no one values the BBB, but they will not delete anything. I had a difficult time with the Franchise owner, the legal department of the parent company. The BBB is a franchise. I filled suit in Louisville Ky Court against them and lost, ( I know I would), I followed this up with a written letter, telling the local owner, that I would file suit against him in Israel, I am Jewish and have dual citzenship, He removed the complaint. I spent several hours researched the BBB and they are a very dishonest business, that says they are honest, They stongarm small companies into belonging and use a very powerful website against small businesses.