Congratulations on your growth! Ten years growing a business is an amazing achievement. My opinion, as an HR Professional, and entrepreneur as well, is to start by tracking your own time and see where you spend most of your hours. You can then analyze what activities you feel you can outsource or train an employee or contractor, and what strategic areas you want to continue performing yourself.

Job descriptions are important as are documented processes as it makes it clear who is responsible for what activities, and creates efficiency for allocating workflow. I think it is key to outsource the stuff that is not core to your business like marketing, HR, accounting, and to keep in house through employees activities that are client facing like the programming, copy, design work....things that differentiate you from your competitors, and make you stronger. So in summary start with:
1) a staffing plan for 2016
2) Time activity analysis
3) process documentation and job descriptions

Good luck. For HR tips and free training (coming in 2016), check out our website www.highertalent.ca.

Susan

Good luck.