Are there any industry stats or reports on the right proportion of Sales & Customer Handling staff VS other staff roles? Is there an ideal percentage?
Having built over a dozen successful business's, and personally staying involved in the sales department, I would recommend that you wonder basing the size of your sales staff on the volume of clients and prospect.
Some business can get by with a small sales team, while other require the sales team to be the largest department.
Don't feel like the sales department is an overpowering force either, they may get a lot of attention but they are some what independent. If you need more detail, or have any other questions please call.