Looking for customized, scalable ESN,ESC, platforms with cloud, social mobile built in. ESN/ESC -Enterprise Social network, collaboration.

Perhaps. You have to consider how your product is used and how the users will sensorially interact with it. If you have a website, for example, you could probably assume similar US and UK usability -- but now consider layout for Semitic languages which are read right-to-left -- or consider ideographic languages where the ideographs could interact with other graphical elements in a way wholly irrelevant with the languages you're familiar with. If you have a physical product, the question is conceptually the same, but the actions are different. You have to consider how users in a given culture use and interact with products of that sort. Different cultural memes, ways of learning and expectations can effect usability. There are some simple ways to do these things if you have a small budget. You could easily go to craigslist and recruit 10-15 natives of a given country or region. Give them the product or have them use the website (for 60-90 minutes), video it (with their permission of course and for reasonable compensation), and you'll get a potentially useful indicator of usability. If you're P&G or Microsoft, you've got the budget to test against statistically valid sample sizes pretty much everywhere in the world. You don't have that, so you need to use some heuristics. Good luck to you. Should you have any questions, I'd be happy to discuss.

If you're on a PC then Camtasia is great. - but paid for. There are other solutions for Mac

As a professional coach the market is smaller but it is geared towards key skills I would love to talk to you about the current market and business plans.

There are multiple survey software platforms. There maybe one that is better than another based on your specific needs. See below link to review the Top 10 survey software. http://www.capterra.com/sem/survey-software?headline=Top%2010%20Surveying%20Software&gclid=CLXsmM6SoM4CFQoJaQodgGUOFA

SaaS is the way everyone seems to be going these days, as it is a huge revenue producer for software vendors. Why make $50 once when you can instead milk someone for $10/month for life? As a holder of multiple desktop licenses for products like Quickbooks, Photoshop, etc I can say that I HATE when I am forced to go to a subscription-based model unless it comes with some very good perks. Quickbooks is using pretty brutal tactics to get everyone to switch, including disabling real-time sync with bank accounts, etc. For this reason I will probably switch to a different software vendor in the very near future. If you do decide to go to an SaaS model, make sure that you give the users a very good reason to switch and ideally give them a choice, don't force it on them. Free upgrades are petty much a given, or else what are they paying for?