Question
id love to know if you do an induction process. How long should it be? You make them compete? You test them before?
Answer
First of all I would not look for inexperienced call center workers. You need to get the top agents to switch to your company because of your incentives. Let the other companies train them. The cost of getting a green person up to speed is 10 times the cost of hiring the best that are at other companies now. How long a training would depend on the product but I would like agents that could up-sell my customers also. You want people with proven tract records. The test will be the pay check they have been getting from your direct competitor or similar field. Hope this helped...Ken Queen
