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SaaS - Enterprise & SMB B2B: How come so many American websites use Zopim?
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Fareed Mahdi, Web Dev, SEO, Google Ads, CRO and More answered:

Its rated one of the top 5 best live chat software. Also, I think its because of their pricing structure. They have a free version which definitely helps people get to know the product and eventually upgrade to a paid version. Their paid plans are also one of the cheapest compared to their competitors.

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