If you use your PPO fees for treatment planning and billing to the patient, your front office team will be able to increase the over-the-counter collections exponentially â and we all know that payment on the day of service is worth its weight in gold. The front office team can collect more over the counter because they will not have to get out the calculator and manually calculate the patient portion. Send statements in real time. When you use your PPO fee schedules for billing the patient, you will be able to send patient billing statements in real time.
To improve cash flow, you need to be sending patient statements to ALL your patients who owe you money. Even if the patient has an outstanding insurance claim, send that patient a statement. Many practices currently do not do this because they are billing full fees to the patient and they must wait until the insurance payment comes in, make the PPO adjustment, and then send the patient statement. Most of you are sending your patient billing statements once a month.
If you are sending statements out several times a month, you are still sending out the same volume of statements, but in smaller increments at a time.
Besides if you do have any questions give me a call: https://clarity.fm/joy-brotonath