Are you using an online booking tool? Full disclosure, founder of SImplyappointments.com , the reason I started it is because I hate using the phone and don't like playing phone tag to schedule a damn appointment.

www.simplyappointments.com we have a free plan. And yes of course there are other companies as well. So if you are not using a system to make it easy for your current customers and new customers I suggest you start investigating a system.

Aneil